In a report recently released titled "Analysis and Study of CFPB Consumer Complaint Data Related to Mortgage Servicing Activities [1],” Black Knight Financial Services (BKFS [2]) and the Five Star Institute (FSI [3]) seek to provide context and insight to complaints received by the CFPB by comparing the Bureau's two predominant mortgage complaint categories, servicing and default, with loan trends. The report includes publicly available data from both the CFPB and mortgage servicers, as reported from the CFPB database.
On Friday April 3, Five Star and Black Knight hosted a webinar, attended by the leaders of the mortgage banking industry, to further educate them on the contents of the report. You may view the webinar by clicking on the video above.